Privacy Policy

Privacy Policy

Introduction

Welcome to https://in-home-aide-los-ebanos-texas.primarycareaid.com (hereafter referred to as “In-Home Aide Los Ebanos Texas,” “we,” or “our”). We prioritize the privacy and security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services or platforms that you may access through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using Our Services: When you enroll as an authorized user to access our applications and services, we collect and process your personal information for service delivery.
  • Website Visitors: If you visit our websites linked to this policy, we may gather data about your browsing behavior to enhance user experience.
  • Communications: We may contact you via email, calls, or SMS for newsletters, promotional offers, or customer support, all in compliance with applicable regulations.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to set up and maintain your user account.
  2. Payment Information: Credit card details or other payment method information for transactions on our platform.
  3. Financial Information: Data related to your financial status or history, as voluntarily provided.
  4. Purchase Information: Records of products or services you have purchased from us.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device for tracking and analytics.
  6. Location Data: Information about your geographical location when using our services.
  7. Feedback and Reviews: Content you submit, such as product reviews or customer feedback.
  8. Social Media Information: Data from social media platforms when users choose to log in through these accounts.
  9. Product Interest: Details of products you show interest in on our website.

We collect this data through direct user input forms, account settings, checkout processes, surveys, analytics tools, and third-party integrations.

Cookies

Cookies are small text files placed on your browser by our website to enhance user experience:

  • Strictly Necessary: These cookies enable core functionality, such as login and navigation.
  • Preference and Analytics: They remember settings and preferences and provide insights into how you use our site.

Users can manage non-essential cookies through our Cookie Manager, offering control over data collection for these purposes.

Retention and Deletion

We retain personal data based on legal requirements and the purpose for which it was collected:

  • Data required for service delivery and contract fulfillment is kept during the duration of your account or until the service is completed.
  • Financial transaction data may be retained for a period longer than required by law to protect against fraud.
  • Once the retention period expires, or when data is no longer needed, we securely delete or anonymize the information.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Data Encryption: We use encryption protocols for data in transit and at rest.
  • Secure Third-Party Processing: Our trusted partners process data on our behalf, adhering to strict privacy standards.
  • Access Controls: Only authorized personnel have access to sensitive data, with regular security audits to ensure compliance.

Children’s Privacy

We do not intentionally collect or store personal information from children under 18 years of age. If you believe we have collected such data in error, please contact us immediately so that we can take the necessary steps to rectify it.

Your Rights (depending on your location)

In line with global privacy regulations, users have various rights regarding their personal data:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you are entitled to its correction.
  • Erasure (Right to be Forgotten): Under certain conditions, you can ask for the deletion of your data.
  • Restriction: You may limit our processing of your personal information under specific circumstances.
  • Data Portability: We will provide a copy of your data in a structured format upon request.
  • Objection: You have the right to object to certain data processing activities, including direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  • Appeals and Complaints: If you believe we have not handled your data correctly, you can file an appeal or complaint with our privacy team or relevant authorities.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant modifications will be posted on this page, and the revised policy will take effect upon publication.

Contact Information

For any questions regarding privacy, data usage, or unsubscribing from communications:

We value your trust in our services and are committed to maintaining the highest standards of data privacy and security.